FAQ

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I have an employee who's TNA direction is stuck on IN (or OUT). Everyone else is clocking normally.
That employee has a clocking in the clock database for a future date or time. If you delete or change that clocking the employee's TNA direction will start toggling again.
I've upgraded the firmware and now my night shift employees are clocking IN instead of OUT after midnight.
From firmware version 1.15 the Auto End Day feature will reset the employee direction at midnight if the employee has not been assigned a shift schedule. To correct the problem, turn off Auto End Day in Processor, Global Settings.
Can I limit supervisors to only access employees and their data who fall in the supervisors department?
Yes. Assigning a supervisor to a particular department, will limit the supervisors' access to employees in this department only. Supervisors can unassign an employee from the supervisor's department or assign an unassigned employee to the supervisor's department. A supervisor cannot assign an employee to a department other than the supervisor's department. Only administrators can do this.
Does the CS Time clock support formatted exports for specific payrolls?
Yes, the CS TimeClock supports payroll extract formats for the most popular Payroll packages. These can be configured in the Setup Menu's "Payroll Extract Format" option.
Does the CS Time Clock support sirens.
Yes. The CS TimeClock can trigger an unlimited amount of sirens at ANY time for each day day of the week. The duration of the sirens can be set for each siren entry as well.
Does the CS TimeClock support employee leave management?
Yes, each employee has a leave calender displaying leave entries for various types of leave.
I don't have network access for a clock at a remote location. Is there an alternative other than extending my network?
Yes, the CS Time Clock supports downloads to Usb and all clock management (adding employees etc) can be done on the clock itself. The usb downloads are formatted for Excel for easy import to payroll.
I don't know my clock's IP address. How do I find it.
On the physical clock, call up the menu by pressing the # key. Select Menu Option 2 (Enquiry) and the then Sub Menu option 2 (Clock Info) again. To scroll through each screen quickly, press the # key again. The fourth screen will display the clock IP address.
I have just added an employee on the clock, how do I ensure his clocking direction on the clock will be correct if the employee is already on site?
You can adjust the employee's current TNA or Access status on site in the employee mastfile. Or you can manually add a clocking for the employee via the web interface or on the clock, as he is already on site.
I have two or more clocks on my network. How do I get these clocks to update employee clocking direction between each other?
1. You would have to upgrade you clock firmware to version 1.15 or higher. 2. Enable the Hardware menu (if it is not already available) by selecting the tick box for option "Enable Advanced Hardware Options", which can be found in the Setup Menu, Option "Clock Setup". 3. Select the "Peer Clocks" option in the Hardware menu. 4. Add all the clocks' ip addresses, for which you want to synchronize clocking directions, to this list. The default port will always be 5123. 5. TIP: Always include the current clocks IP address in the "Peer List" 6. NOTE: Only employee directions are updated. NOT employee masterfiles and clocking data.
I logged in to the CS Time Clock web interface, but can only see my details and the My Time Menu
You are entered as a normal user with no supervisor or administrative authority (these are set in the employee masterfile). You access is therfore restricted to your clockings, hours and leave records only.
I want to restore a dataset on the CS TimeClock, but cannot find a restore function.
Contact your local support agency for this information.
I want to restore an older backup on a newer clock version. Are backups always forwards compatible?
Older version datasets are upgraded on newer clocks during a restore and thus forwards compatible.
If I change an employee clocking on the Web Interface, will the employee's next clocking direction automatically be updated on the clock?
Yes. An employee will clock with an updated direction on the clock, if you add a later clocking than the employee's last clocking, or delete or change the employees last clocking,
Pin 9970 on the CS TimeClock does not work
This occurs when: 1. Card number 9970 has been deleted. 2. Supervisor 9970 has been deleted. 3. TNA has been connected to the clock and removed supervisor 9970
Supervisor 9970 exists on the clock, but pin 9970 cannot authorise clock admin functions
1. Verify that supervisor 9970 is a supervisor by logging into the clock's web interface using your normal supervisor login. Open the masterfile and check if supervisor is selected. 2. Check if the supervisor 9970 still has a pin/card number of 9970 assigned to him.
The clock webupdate fails.
This occurs when the clock cannot download the update from the web. Either 1. the website is busy or 2. the clock does not have access to the internet. So if an update fails, try again after about 10 minutes and if it fails again, check that your clock's network settings are correct.
Whan type of siren can the CS TimeClock trigger and what is the voltage rating of the siren.
The siren relay on the CS TimeClock is rated to 250V, but it is HIGHLY RECOMMENDED to use a Siren Interface for sirens, bells or whistles rated higher than 12V. The siren interface protects your investment in the CS Time Clock and isolates it from shortages or malfunctions, should they occur in the atttached siren or bell.
What power voltage does the CS TimeClock require to run.
The CS TimeClock uses two rails. One is 5VDC and the other is 12VDC. These voltages are supplied from the external power supply.
When I tag on the clock, the buzzer does not make a sound, but the lights and display work.
Check that your clock is not in slient mode. You can change this via the web interface in the "Hardware Menu" and "Child Clocks Options."
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